Legal
Privacy Policy
At Permata, your privacy is treated with the same care we bring to every estate matter. This policy explains what personal information we collect through this website, how it is used, and the choices available to you.
Last Updated: 12 May 2025 | Jurisdiction: Malaysia
1. Introduction
This Privacy Policy applies to the website operated by Permata ("we", "us", "our") at permata.cyou. It covers information collected when you visit our site, submit an enquiry form, or otherwise contact us.
By using this website, you acknowledge that you have read and understood the practices described here. For questions about this policy, please contact us at [email protected].
2. Personal Data We Collect
We may collect the following categories of personal data:
- Identity data — your name as provided in our contact form.
- Contact data — email address and phone number.
- Enquiry data — the content of messages you submit through our contact form.
- Technical data — IP address, browser type, device information, and pages visited, collected via analytics tools.
- Cookie data — preferences stored in your browser. See our Cookie Policy for details.
Legal basis for processing: We process your data on the basis of your consent (when you submit a form), our legitimate interest in responding to enquiries, and compliance with applicable Malaysian law, including the Personal Data Protection Act 2010 (PDPA).
Retention: Enquiry data is retained for up to 3 years from the date of collection. Technical and analytics data is retained for 13 months. You may request deletion at any time.
3. How We Use Your Data
Personal information collected through this site is used to:
- Respond to your enquiries and arrange consultations.
- Provide information about our estate planning and probate services.
- Improve the content and performance of this website.
- Comply with our legal and professional obligations.
- Maintain records for dispute resolution where required.
We do not sell, rent, or trade your personal data to third parties for marketing purposes.
Third-party services: We may share limited data with service providers such as web hosting and analytics platforms (e.g. Google Analytics). These providers are bound by data processing agreements and are not permitted to use your data for their own purposes.
4. Data Protection Measures
We take reasonable steps to keep your personal data secure:
- This website is served over HTTPS with TLS encryption.
- Access to enquiry records is limited to authorised staff only.
- Servers are maintained by reputable hosting providers with their own security standards.
- In the event of a data breach that poses a risk to your rights, we will notify affected individuals without undue delay and report to the relevant authority as required under the PDPA.
5. Cookies
We use cookies to help the site function correctly and to understand how visitors use it. Cookies used include essential session cookies (required for the site to work), analytics cookies (to measure traffic), and preference cookies (to remember your settings).
You can manage or withdraw your cookie consent at any time through our Cookie Policy page.
6. Your Rights
Under the Personal Data Protection Act 2010 (Malaysia), you have the right to:
- Access — request a copy of the personal data we hold about you.
- Correction — ask us to correct inaccurate or incomplete data.
- Withdrawal of consent — withdraw consent for processing at any time, without affecting the lawfulness of processing before withdrawal.
- Erasure — request deletion of your data where there is no compelling reason for us to retain it.
- Complaint — lodge a complaint with the Department of Personal Data Protection (JPDP) Malaysia if you believe your rights have been infringed.
To exercise any of these rights, write to us at [email protected]. We will respond within 21 days.
7. Third-Party Links
This website may contain links to external sites. We are not responsible for the privacy practices of those sites and encourage you to read their own policies before sharing personal information.
8. Children's Privacy
Our services are intended for adults aged 18 and above. We do not knowingly collect personal data from minors. If you believe a minor has submitted data through this site, please contact us promptly so we can remove it.
9. Changes to This Policy
We may update this policy from time to time to reflect changes in our practices or applicable law. Any revisions will be posted on this page with an updated date. We encourage you to review this page periodically. Continued use of the site after an update constitutes acceptance of the revised policy.
10. Contact Us
For any privacy-related enquiries or to exercise your rights, please reach out to us:
Permata
Level 8, Menara KEN TTDI, Jalan Burhanuddin Helmi, 60000 Kuala Lumpur